Return & Refund

Return & Refund Policy

At Boston & Century, we deal exclusively in one-off, antique, and vintage pieces. Because our items are unique and historically significant, our return policy differs from standard "big box" retailers.

1. Nature of Vintage & Antique Goods

By purchasing from Boston & Century, the buyer acknowledges and understands the following:

  • Pre-owned Condition: All items are antique, vintage, or pre-owned. Small abnormalities—including but not limited to wear, marks, chips, surface scratches, and general signs of aging—are an inherent part of these goods and contribute to their character.
  • Descriptions & Photos: Significant damage (beyond standard vintage wear) will always be disclosed in the item listing and captured in photographs. We encourage customers to review all images and descriptions thoroughly before purchasing.

2. No "Change of Mind" or Exchanges

  • One-Off Items: Because our inventory consists of unique, one-of-a-kind pieces, we cannot offer exchanges.
  • Final Sale: We do not offer refunds or returns for "change of mind" or if an item does not fit your space. Please measure your area carefully and ask any questions prior to purchase.

3. Returns Process

In the rare event that a return is authorized (e.g., in accordance with your rights under the NZ Consumer Guarantees Act for a major undisclosed fault):

  • Return Shipping: All return shipping costs are the responsibility of the buyer.
  • Safe Transit: The buyer must ensure the item is packaged securely and insured for its return journey. Items must arrive at our Christchurch warehouse in the same condition they were sent.
  • Warehouse Location: Returns must be delivered to our facility in Christchurch, New Zealand.

4. Refunds

  • Inspection: Once the returned item is received at our warehouse and inspected, we will notify you of the status of your refund.
  • Processing Time: Approved refunds will be processed back to your original payment method.
  • Timeline: Please allow up to 7 working days for the refund to appear in your account, depending on your bank or card issuer.

5. Damaged Items (Transit)

If an item arrives with significant damage sustained during delivery that was not present in the listing photos, please contact us within 24 hours of receipt so we can assess the situation and assist with a claim.